Last updated: 11/02/2026

This Privacy Policy outlines how Gratitude Travels (“we”, “us”, “our”) collects, uses, stores, and protects personal information. By accessing our website, engaging with our services, or participating in our travel programs and fundraising activities, you agree to the terms set out in this Privacy Policy.

1. About Gratitude Travels

Gratitude Travels is a purpose-driven travel and fundraising initiative operating from Australia. We organise charity-linked travel experiences and community-based fundraising initiatives with a strong emphasis on transparency, ethical engagement, and direct aid delivery.

Our primary areas of operation include, but are not limited to:

• Australia (administration, coordination, and fundraising)
• Vietnam (aid delivery through organised trips and local partners)
• Indonesia (aid delivery through organised trips and local partners)

All charitable aid delivered through our programs is intended to support individuals and communities in need through ethical, transparent, and direct means.

2. Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Payment-related information (processed securely through third-party providers)
• Travel-related details (e.g. passport information, emergency contacts, dietary requirements)
• Donation and fundraising records
• Website usage data (such as IP address, browser type, and general analytics)

We only collect information that is reasonably necessary for the operation of our services.

3. How We Use Your Information

We use collected information for purposes including:

• Managing travel bookings and participant communication
• Coordinating fundraising campaigns and charitable initiatives
• Processing payments, donations, and administrative fees
• Providing updates regarding trips, aid delivery, and organisational activities
• Complying with legal and regulatory requirements
• Improving our website, services, and user experience

We do not sell, rent, or trade personal information to third parties.

4. Fundraising, Donations, and Administrative Fees

Gratitude Travels is committed to full transparency in how funds are handled:

General Fundraising

• For general fundraising activities, we retain an administrative fee of 5%.
• This fee is used strictly for operational costs such as payment processing, administration, coordination, and compliance.
• The remaining 95% of funds raised are allocated directly toward charitable causes and aid delivery.

Charity-Linked Travel Programs (Vietnam & Indonesia)

• For organised charity trips to Vietnam and Indonesia, 100% of participant-designated charitable donations are delivered directly to beneficiaries.
• Donations made during these trips are personally distributed by participants, with transparency and documentation where possible.
• Administrative or travel-related fees charged for these trips are separate from charitable donations and are clearly disclosed prior to participation.

5. Aid Delivery and Transparency

We prioritise direct and accountable aid delivery. This may include:

• Direct financial assistance
• Provision of essential goods and services
• Support for local community initiatives

Aid is delivered either directly by Gratitude Travels participants or through trusted local contacts. While we strive for accuracy and transparency, we acknowledge that conditions on the ground may require flexibility in how aid is distributed.

6. Third-Party Services

We may use third-party service providers for:

• Payment processing
• Website hosting and analytics
• Email communications

These providers are given access only to information necessary to perform their services and are expected to comply with applicable privacy laws.

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage systems
• Limited access to personal data
• Use of reputable third-party platforms

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent to communications at any time

Requests can be made by contacting us using the details below.

9. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and understand website traffic. You may disable cookies through your browser settings, though this may affect website functionality.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Changes will be effective upon publication on our website. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact:

Numan Seyit
Email: admin@gratitudetravels.com.au
Operating from: Australia

By engaging with Gratitude Travels, you acknowledge that you have read, understood, and agreed to this Privacy Policy.